FAQs

1. How do I know that my order is confirmed?

- As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery.

2. Can I modify my order after placing it?

- An order cannot be modified once it has been placed. However, you can contact us via email (hello@vosessencial.com) or contact our customer delight team (WhatsApp: xxxxx xxxxx) and we will do our best to assist you.

3. How can I track my order/When will I receive my order?

- We aim to ensure that you receive your order as quickly as possible. Once your order is shipped, you will receive an email with the required information to track your order. https://vosessencial.shiprocket.co/tracking

4. Will I have to bear the shipping charges?

- No, we offer Free Shipping on all of our products that you purchased. There is no hidden costs.

5. Do you have Cash on Delivery (COD) facility?

- Yes, we do have Cash On Delivery facility for all our orders.

6. What are the different ways I can order Vós products?

- For now, we are only available on our website (www.vosessencial.com). Currently, we are not selling offline or in Marketplaces.

7. How much time does it take for the order to be delivered?

- Once you place the order, it is shipped within 2 business days (Mostly same day) and you can expect it to be delivered within 4-5 business days. Please note that our standard delivery times are estimates and may vary due to external factors including unexpected weather conditions, remote locations, and natural calamities.

8. Can the billing address be different from the shipping address?

- Yes, the billing and shipping addresses can be different.

9. Do you ship outside India?

- No. We currently ship in India only.

10. Will I get an invoice with each order I place?

We provide a detailed invoice softcopy within your order (Email).

11. By when can I return a product I haven't used? Do you cater to returns? What if I don't like the product and want to return it?

Vós follows a transparent returns policy for full-size* products bought from our online store. If you find that a particular Vós product doesn't suit your skin type or you aren’t satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently. One of our product advisors will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase.

Vós will replace products only in case of the below scenarios after the same has been verified by our internal teams.

Wrong product received.

Damaged/tampered/leaked product received.

Items missing from the order.

Email the images of the products delivered to you along with your order details at hello@vosessecial.com within 48 hours of the delivery. We will check if the complaint is legitimate and then send you a replacement for the same.

12. What do I do if I'm having trouble making payments online?

- Kindly contact us at hello@vosessencial.com or WhatsApp us at +91 xxxxxxxxxx and we will assist you in making the online payment.